The blaze happened on Monday afternoon
The words of SDLP Limavady Councillor John Deighan, after an operator helped save a family from a house fire.
The blaze happened at four o'clock on Monday afternoon, with three emergency vehicles attending.
Two adults and three children were stuck inside the property in Magilligan, County Londonderry.
The telephone responder from the Northern Ireland Fire and Rescue Service instructed them on to a flat roof, where they made it to safety.
All were treated at the scene for non-life-threatening injuries.
Speaking to Q Radio, Deighan says he doesn't know what the family must have been feeling.
Woman rescued from house in Saintfield following petrol bomb attack
More than 100 firefighters tackle Omagh industrial fire as casualty airlifted
MLAs hit out at ‘Executive chaos’ after U-turn on special school summer schemes
Delivery driver forced at gunpoint to take object to police station
Elderly woman dies after road collision in Armagh